Refund Policy
Last updated: [Insert Date]
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The request is made within 15 days of purchase.
- The product/service is unused, undamaged, and in its original condition.
- Proof of purchase (receipt or order confirmation) is provided.
2. Non-Refundable Items
The following are not eligible for refunds:
- Gift cards or vouchers
- Downloadable/digital products (once accessed)
- Customized or personalized items
- Sale or clearance items (if applicable)
3. Refund Process
To request a refund:
- Contact us at 03352429461 with your order details.
- Wait for approval and return instructions.
- Ship the item (if required) to the provided address.
4. Refund Method
- Approved refunds will be processed to the original payment method.
- Processing time: [15- business days] after approval.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping charges are non-refundable (unless stated otherwise).
6. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within [2-days]
- Provide photos or proof
- We will offer a replacement or full refund at no extra cost
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
If still unresolved, contact us at 03352429461